If you have ever used the app based cab services in India like Uber or OLA, you must have experienced the flexibility and ease of requesting a ride when ready and a car comes at your doorstep to pick you up. Now many of its users also rely on it for time critical drops, that is, drop to a railway station, airport, doctor appointment, meeting, etc.
And for such time critical rides, you book Uber and Ola beforehand or even if not, when you request a ride at odd hours and then an assigned driver refuses to come, it causes a lot of issues. You can miss your meeting or flight causing you delay in your work or visit and also monetary loss. So for in such cases up until now, Uber and Ola refused to acknowledge their involvement in cases like this and offered just apology if anything.
Now that is going to become a past soon. Delhi government (and hopefully all states government later on) are planning to fine Rs.25,000 every time a driver of their app based service refuses to come! As per a report in Times of India (source below), the cab aggregators will have to take responsibility of actions of their driver partners.
Its a welcome move and we hope this step will help Indian consumers of these app based cab services ride hassle free.
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